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Shipping & Returns

Shipping

Domestic shipping (USA):

Orders will process and ship within 3 days upon receipt (excluding weekends, holidays, and in the event that we are holding a special promotion and receive an influx of orders). Your order will be shipped USPS and coincide with the payment terms (listed below) selected at check out. 

Standard Shipping (5-7 business days): $5.00

2-Day Shipping (2- business days): $10.00  

If you need it by a certain date then please use 2-Day Shipping

Heavy Goods Shipping: $25.00

For purchases that weigh more than 25 lbs.                              

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

Please note, orders of multiple items may be shipped in more than one package — in which case two tracking numbers will be advised. 

International Shipping (Outside of USA):

Miles and Milan offers international shipping to the following countries:

  • Australia
  • Canada
  • France
  • United Kingdom

Orders will process and ship within 3 days upon receipt (excluding weekends, holidays, and in the event that we are holding a special promotion and receive an influx of orders). Your order will be shipped USPS and the shipping cost of your order will be automatically calculated at checkout depending on your country code.

For International orders, all custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

Please note, orders of multiple items may be shipped in more than one package — in which case two tracking numbers will be advised. 

 

Returns 

Returns are accepted for merchandise credit or exchange. Items must be unworn, undamaged, and have the tags still on them. All returns are accepted at the sole discretion of Miles and Milan. Additionally, all items marked as final sale in the product description may not be returned

Miles and Milan must be notified within 7 days of the delivery in order to receive a return authorization number. All items must be postmarked for return within 7 days. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you cannot trace the package.

Miles and Milan does not cover the return postage costs — this cost is at your own expense.

If a sold-out item is purchased, you will be notified by email as soon as possible and offered a suitable replacement, a credit note or a full refund

 

Sales Tax

US shipments sent outside the state of California pay no sales tax. California shipments pay 8.75% sales tax at time of checkout. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states

 

Contact

For any other customer service inquiries, please email hello@milesandmilan.com